CLASSIC
Menu
CLASSIC

Terms & conditions

 

  1. Pricing and Additional Charges
    1. Base Pricing:  The prices for our products/services are as stated on our website or in our official communication channels unless otherwise agreed upon in writing.
    2. Additional Charges: We reserve the right to apply additional charges based on factors such as time, location, or specific circumstances related to the provision of our products/services. These additional charges will be communicated to you before they are incurred.
    3. Payment: Payment for our products/services is due as specified in our invoices or on our website. You agree to make timely payments for all charges associated with your use of our products/services.
    4. Late Payments: Failure to make timely payments may result in late fees or the suspension/termination of your access to our products/services.
    5. Lag and Performance:While we strive to provide a smooth and uninterrupted experience, we do not take responsibility for lag, performance issues, or technical difficulties that may occur during the use of our products/ services. These issues can be influenced by various factors, including but not limited to internet connection, device capabilities, and server load.
    6. No Guarantee:  We do not guarantee that our products/services will be free from lag or performance issues, and we are not liable for any losses, damages, or inconveniences resulting from such issues. .
  2. Delivery and Shipping
    1. Packaging: We take utmost care in packaging our products to ensure safe transportation. However, we do not assume responsibility for any damages that may occur during transit.
    2. Transportation Damage:  In the event that your order is damaged during transportation, we recommend contacting the carrier or delivery service provider directly to address the issue. We will provide you with any necessary documentation to support your claim.
    3. Delivery Charges: Delivery charges may vary based on your location. These charges will be clearly communicated to you at the time of purchase. By placing an order with us, you agree to pay the specified delivery charges.
    4. Delivery Timeframes: While we make every effort to deliver your products promptly, we do not guarantee specific delivery timeframes. Any estimated delivery times provided are for reference purposes only and should not be considered binding. We strive to expedite deliveries whenever possible. .
  3. User Responsibilities
    1. Courier Inspection:  As a user of our products/services, it is your responsibility to thoroughly inspect any courier or package received from us or our authorized delivery partners.
    2. Integrity of Couriers:Ensure that the courier or package you receive is sealed and appears to be in its original condition. If you notice any signs of tampering, damage, or if the package appears to be opened, do not accept the delivery.
    3. Documentation: In the event that you receive a courier that appears to be opened or tampered with, please take immediate action to document the condition. We recommend capturing clear photographs or videos of the opened package as evidence.
    4. Contact Us:  If you encounter a courier that is opened or appears to be tampered with, please contact our customer support team as soon as possible to report the issue. Provide us with the documented evidence to facilitate the investigation.
    5. Non-Responsibility for Opened Couriers: We do not assume responsibility for couriers or packages that are received in an opened or tampered condition. By accepting the delivery, you acknowledge that the package was received in satisfactory condition. .
  4. Return and Refund Policy
    1. Return Period: You have the option to return a product within 7 days of receiving it. However, please note that we reserve the right to refuse returns in cases where we suspect fraudulent or deceptive practices.
    2. Verification:  We take measures to prevent fraudulent returns. All returned products will be subject to inspection and verification to ensure they meet our return criteria.
    3. Maximum Refund: In the event of an approved return, we will refund up to a maximum of 90% of the original purchase price. This deduction covers restocking and handling fees.
    4. Refund Process: Once your return is approved, we will initiate the refund process. Please allow up to 15 business days for the refund to be processed and credited back to your bank account.
    5. Fake Products: We do not accept returns of fake or counterfeit products. Attempting to return a fake product may result in the product being held and no refund issued. .
  5. Definitions
    1. Registered Brand: We are not a registered brand, and our products/ services are provided without any formal brand registration. This means that we do not have the legal protections and responsibilities associated with registered brands.
    2. Quality Assurance: While we strive to provide the best quality products/services, we do not assume responsibility for any quality issues that may arise. All products are provided on an "as-is" basis.
    3. Synthetic Products: Please be aware that our products/services may include synthetic components. We strongly advise against using our products on your skin without proper testing and consideration, as they may not be suitable for skincare purposes.
    4. Skin Care Issues: We do not take responsibility for any skin-related issues, allergies, or adverse reactions that may occur as a result of using our products on your skin. It is your responsibility to perform a patch test or consult a healthcare professional before using our products on your skin. .
  6. Scope of Services and Offers
    1. Availability of Offers: We do not guarantee the availability of all offers or promotions at all times. Offers may be subject to stock limitations, eligibility criteria, or other conditions.
    2. Order Cancellation: In the event of stock limitations or other issues, we reserve the right to cancel your order or remove applied offers without prior notice.
    3. Eligibility: It is your responsibility to verify your eligibility for any offers or promotions before applying them to your order. Failure to meet eligibility criteria may result in the removal of the offer.
    4. Offer Changes: We may modify or discontinue offers or promotions at our discretion, without assuming any responsibility for inconvenience or loss resulting from such changes.
    5. Non-Responsibility: In all cases mentioned above, including order cancellations, offer removals, eligibility issues, and offer modifications, we do not accept responsibility for any inconvenience, losses, or damages incurred.